Usage limits
Envelope limits are counted per calendar month. The counter resets on the first day of each month. Envelopes that are drafted but not sent do not count against your limit.
If you reach your monthly envelope limit, you can still view and manage existing envelopes, but you cannot send new ones until the next month begins or you upgrade.
Upgrading your plan
- Go to Account settings → Billing.
- Click Upgradenext to the plan you want. You’ll be redirected to Stripe Checkout.
- Enter your payment details and confirm.
- Your plan upgrades immediately. Envelope limits and seat limits increase right away.
Managing your subscription
After subscribing, a Manage subscription button appears on the Billing page. Clicking it opens the Stripe Customer Portal where you can:
- Update your payment method.
- View invoices and download receipts.
- Change your plan (upgrade or downgrade).
- Cancel your subscription.
Canceling
You can cancel at any time from the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period — you keep access until then. After cancellation, your organization moves back to the Free plan and your data is preserved.
Payment & invoices
Inktivo uses Stripe for all payment processing. We accept all major credit and debit cards. Invoices are emailed to the billing email on file and are also available in the Stripe Customer Portal.
All prices are in USD and are billed monthly. Annual billing is not currently available.
Billing questions
For billing questions, refunds, or account-related issues, contact us at billing@inktivo.com.